Run by a voluntary Board, and a small staff team, AVM has undergone change and membership growth over the last 12 months. During a busy transitional interim period, they needed access to flexible support with event administration for the regular AVM events, which are an important part of the learning, development and networking support for our membership. AVM also wanted support with the growing demand for organisational membership, enabling member organisations to provide learning and development access for their staff to resource, including events.

Tasks have been varied including invoicing, email queries, L&D membership queries, setting up and making live user accounts and updating the CRM system; increasing at times such as the Annual Conference – the biggest event in the AVM member calendar. This involved supporting the conference organising committee to ensure ticketing, invoicing and delegate information was handled efficiently and effectively, and the committee were kept up to date with ongoing activity on ticket sales prior to the event, as well as dealing with ticketing and event queries.

Understanding the needs of membership organisations, Vi-Va were perfectly placed to assist AVM with flexible administrative support to suit their needs, and provide continuity to enable the Board and Head of Business Development to concentrate on building membership, delivering events and the conference itself, as well as to focus on the association growth.

Having worked with UKCFA since the early stages of the association in 2013, Viva has provided administration and point of contact support to this dynamic organisation – bringing efficiency and flexibility to their admin function and allowing the Directors to focus on promoting crowdfunding within the UK financial sector.

From managing monthly meetings, bookkeeping, membership enquiries, renewals and administration to the day to day workload of the organisation, Viva is the perfect choice for a forward thinking association that values technology and flexibility and a new way of doing things.

With Viva’s membership association experience, they are perfectly placed to deal with all manner of enquiries, responding quickly and effectively.

Visit UKCFA here

Run by a voluntary Board, APDO’s rapid growth over the last few years meant they needed both support with day to day membership administration and extra help during busy periods such as renewals and the annual conference.

Working with APDO to develop a strong support system for their members, Viva is now responsible for handling day to day queries from members, prospective members and potential clients as well as assisting with member mailings and training and conference arrangements.

With Viva’s flexibility and association experience, the Board are now free to concentrate on managing and growing the association and over the last few years have developed a wider training and mentoring programme and forged a number of key partnerships to promote their services.

With the recent launch of a new website, Viva continues to support APDO in this new exciting phase of their development, providing the tailored support and flexibility they need.

Visit APDO here

Run by pupils for pupils, eCadet’s online safety activities have really caught the imagination of both children and teachers. With their membership now reaching over 2000 schools, eCadets were looking for flexible admin support to take care of the day to day tasks while they focused on introducing their award-winning e-safety programme into even more schools.

With their experience of working with a range of membership organisations, Vi-VA were the obvious choice to manage the membership administration for this inspirational education company.

From invoicing and payment reminders through to sending out badges, Vi-VA frees up time for the team so that they can spend their time doing what they do best- turning more pupils into eCadets.

Run by a voluntary council, AGI needed some flexible support to assist with the task of responding to members’ enquiries and dealing with the associated administrative tasks. With over 2000 named members, these tasks were varied, increasing at times such as membership renewal periods, annual conferences and mass magazine mailings.

Viva were brought in to manage their system for responding to member telephone and email enquiries about issues ranging from renewals to new member enquiries.  With the success of the initial support from Viva this quickly grew to also include other tasks such as managing mass mailings, cleaning mail lists and updating the CRM system.

Understanding the needs of membership organisations, Viva were perfectly placed to assist AGI achieve the level of member support they required thereby freeing up the Council to concentrate on managing the association.

Visit AGI here

My Business HQ required end to end support for their new business venture My VA Business. Despite Sarah also being a co-founder of My Business HQ, Viva’s membership and association expertise made them the obvious choice. With the responsibility for the whole process from initial territory enquiries to established member queries, Viva were involved from the very beginning in streamlining the process and ensuring quick response times.

From managing the private member’s group on Facebook to liaising with graphic and website designers and business coaches, Viva’s role has developed over time as My Business HQ’s ambitious expansion has seen an increase in their range of packages. This flexibility together with the understanding of the varied needs of members has ensured that Sarah and her business partner Noel can focus on the growth of the business.